EKey TOCAhome pc Provozní pokyny stáhnout pdf (Strana 39)

39

5.

TROUBLESHOOTING

Problem Cause Solution

I am unable to enrol a

finger.

1. The finger has not been

swiped

consistently over the

sensor, starting from the

first finger joint.

2. The finger has been

swiped too softly or too

strongly over the sensor.

3. The finger has been

swiped too fast or too slowly

over the sensor.

4. The way (angle) the finger

lays on the

sensor is not

right.

5. The finger does not have

enough minutia in order to

be enrolled (wearout).

1. Swipe the finger

consistently over the sensor

starting from the first finger

joint.

2. Swipe the finger gently,

but not too softly over the

sensor.

3.

Swipe the finger with

moderate s

peed over the

sensor (see page 37).

4. Use another finger.

An enroled finger cannot be

identified.

1. During enrolment, a

different area of the finger

was scanned.

2. The enrolment has not

been carried out correctly.

3. The finger is not being

swiped correctly over the

scanner.

1. The finger has to be

enroled again by swiping it

consistently over the sensor.

2. See “I am

unable to enrol

a finger” –

perfect enrolment

ensures high identification

rates.

3. See page 37.

Status point of the control

panel is not blinking.

System not connected

to the power supply.

1. Ensure power supply,

check the glass tube fuse

Two blinking dots on the

control panel display

No or incorrect device

coupling

Coupling should be done

again (see 3.2 on page 32

"Initial start-up")

Error code “E0” on

the

display followed by

countdown starting from 45

1. Connection between

scanner and control panel is

not correct.

2. The power supply has

been interrupted



the

system is starting again.

1. Check the “4-pole

”

connection wire. Che

ck

power voltage at clamps 3,4

min. 8V

2. Wait until the system has

initialised again.

Error code “E1” on the

display

99 fingers have already been

enroled. It is not possible to

enrol more fingers.

No more fingers may be

enroled. Erase some fingers

in order to enrol new ones.

1 2 ... 34 35 36 37 38 39 40 41 42 43 44 ... 55 56

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